Help
How can we help?
Quick answers on shipping, returns, care, and FAQs. Email [email protected] and get a reply within one business day.
Topics
Shipping & Returns
Discreet packaging, transit times, return windows, prepaid labels, warranty claims. Full details on the [Shipping & Returns](/shipping) page.
Care & Cleaning
Daily ritual, deep clean cadence, charging, storage, travel. Step-by-step on the [Care](/care) page.
Safety & Materials
Materials, certifications, independent testing. Specs on the [Safety & Materials](/safety) page.
FAQs
Most-asked questions in one place, organized by topic. [FAQ page](/faqs).
Support, in numbers
Email reply time, business days
Free returns, no questions
Warranty coverage
Real humans, no chatbots
Need to talk to a person? Different inboxes route to the right team — orders/returns, press, partnerships, privacy. All listed on the Contact page.
Where to start with the ace vibrator
Start with the ace vibrator everyone means when they say the Ace, or step up to the Smash wand vibrator when you want deep, rumbly power. Both live in the Ace Vibrator shop.